ENERGO-PRO launches a project to the change the meter reading period, which will improve the quality of the service and customer care
Since the end of September the electricity meter reading will be done by employees of ENERGO-PRO
In the end of September, the electricity distribution company launches a major project to change the way of reading the electricity meters. The project is the result of extensive internal analysis of the effectiveness of current methods of reading, as well as exploring options to reduce electricity losses by introducing modern technologies.
Until now the meter reading was performed by a subcontractor company. Since the end of September this practice will be discontinued and meter reading will be done by trained professionals of ENERGO-PRO. Besides recording the readings of meters, which was the limitation of the work of the meter readers so far, the technically qualified employees of the company will be able to take up a position on a particular issue indicated by the client, which is within their competence.
Along with the reorganization of the process of reading the meters, ENERGO-PRO introduces also balance metering of the electricity. This is the technical method to monitor the quantities of electricity supplied to a certain transformer station and then distributed to the clients, which are power supplied from it. The balance metering system allows to locate places where there are losses of electricity and can therefore allows to take concrete measures. To achieve balance metering, it is necessary the clients to be power fed from a certain transformer station, to be read on the same date with it. It is exactly this that necessitates a change in the organization of the areas of reporting and optimization of the routes followed by the meter readers.
The project aims to improve the efficiency and quality of the meter reading, which inevitably affects the overall customer service. The project will contribute to the improvement of the processing of data and the effective control over both the reporting and the state of the electricity meter and the meter boxes. In addition, the lack of intermediary in this work will provide another opportunity for the company's direct customer contact and more effective communication.
Following the change in the process of reading the electricity, for some of the clients of ENERGO-PRO the date of the meter reading will be changed. Not surprisingly, the change is made during this period of the year, as traditionally the period between September and early October is characterized by low power consumption and thus the effect of changing the duration of the report on the accounts of customers would be smallest. During this transitional month it is possible for individual customers to have a longer or shorter than the standard reading period.
It is of vital importance that customers pay particular attention to the period covered by their energy bill in October, which they will pay in November.
The clients for whom the reporting period will be shorter than usual, have to expect smaller bills, as they will include consumption in fewer days. The next reporting period will be standard and the next bill will cover about 30 days.
For another part of the clients, the reporting period in the first month of the start of the project will be longer. To avoid this reorganization to lead to inconvenience to them and not to influence the planning process of energy costs, the company is considering the possibility of rescheduling of the liabilities. Any customer, who experiences difficulty in paying this bill, could submit a request to reschedule at the nearest customers service center.
The payment deadlines for the customers will not change and remain as before. For example, if a client has a maturity date of payment on the 10th of the month, he will continue to pay its obligation by the 10th date.
Detailed information about their individual date of the report, and the whole process of change in meter reading reporting, customers can get from the company's website, by phone on 0700 161 61, at firstname.lastname@example.org , and the customer service centers.
As of January 30, 2018, the power distribution company in Northeastern Bulgaria "ENERGO-PRO Grid" AD changed its name to "Electrodistribution North" AD. The company is taking this step to meet the requirements of the European Directive 2009/72/EC and the Bulgarian Energy Act. Starting from today, January 30, the new brand name "Electrodistribution North" will be used in all communications with the institutions and with the clients of the company. ... read more
New General terms and conditions for access and transmission of electricity through the electricity distribution grid of ENERGO-PRO Grid AD
Today the company released the "General terms and conditions for access and transmission of electricity through the electricity distribution grid of ENERGO-PRO Grid" (General Terns & Conditions) as of Art.104a of the Energy Act. They will be valid for all customers whose sites are connected to the electricity distribution grid of the company.... read more
ENERGO-PRO Grid has received a letter from the Deputy Minister of Economy and Energy ref. ¹ E-91-00-26/27.01.... read more
The facility will provide more reliable and secure power supply to nearly 25 000 residents of city A new power transformer of the last generation, weighing 85 tons, has already been installed by ENERGO-PRO Grid in substation Varna Iztok. This is the third transformer of this type, as the other two were installed respectively in substations Varna South and Veliko Tarnovo.... read more
Today were published the General terms and conditions for access of renewable energy sources power generators to the electricity distribution grid of ENERGO-PRO Grid AD in compliance with Art. 30 of the Renewable Energy Sources Act (RESA). The public discussion of the draft of General terms for access was held on June 06, 2012.... read more
Nearly 20 thousand Varna citizens will have more reliable and secure electricity supply A power transformer of the last generation, weighing 85 tons will be installed by ÅNERGO-PRO Grid in substation Varna South at 2 Devnya street. The new facility was manufactured in 2012 by SGB Smith International GmbH – Germany. ... read more
ENERGO-PRO Grid presented a draft of new General Terms and Conditions for Access and Transmission of electric power over the electricity distribution grid of the company
ENERGO-PRO Grid held a public discussion of the draft of new General Terms and Conditions for Access and Transmission of electric power over the electricity distribution grid (GTC) on May 14, 2013. The meeting, attended by consumer organizations and clients is part of the procedure for a public discussion of the draft of General Terms and Conditions in accordance with the requirements of the Energy Act. The GTC draft was published on April 12, 2013 on the websites of ENERGO-PRO and ENERGO-PRO Grid, as well as in all the customer service centers in Northeastern Bulgaria.... read more
ENERGO-PRO Grid renovated the equipment of St. St. Constantine and Elena node station in Varna before the start of the active tourist season
The reconstruction enhances the quality and security of 2,000 clients in the region ENERGO-PRO Grid continues the project launched in 2012 to completely renovate itsr equipment in substations and node stations on the territory of Varna Region. In the end of last year, the company fully updated the 110 kilovolt facility of substation South, supplying power to part of the city center and reconstructed two node stations - in the town of Provadiya and Vazrazhdane residential quarter in Varna.... read more
ENERGO-PRO Grid ÀD commenced a public discussion of a draft of General Terms and Conditions for access and transfer of electric power over the electricity distribution grid
In compliance with its obligations under art. 128 of Ordinance No3, dated 21.03.... read more
Over 29% are lower the average electricity bills for February, compared to January for the third group of clients of ENERGO-PRO
In this group of clients with payment deadline 25th date of the month fall 26% of all clients of the company The invoices for the month of February for the last group of clients of ENERGO-PRO with payment deadline March 25th are now ready. Customers can check the value of the electricity consumed at the website address www.... read more